Strategic Account Manager 3

📋 Description

• Own full delivery outcomes, commercial performance, executive relationships, and long-term
• Understand where each client sits on the journey to unified controls frameworks, ensure delivery
• Take full end-to-end ownership of relationship, delivery, health, satisfaction, retention, and
• Own all renewals across portfolio: build retention strategy, lead negotiations, and close.
• Accurately forecast ARR churn risk and develop mitigation plans.
• Drive inbound expansion deals independently in collaboration with Account Executives.

🎯 Requirements

• Deep working knowledge of how communications surveillance, trade surveillance, compliant archiving
• Understanding of regulatory obligations driving client demand (communications monitoring, trade
• Ability to navigate complex organizational structures involving Heads of Surveillance, compliance
• Commercial lifecycle management for enterprise SaaS: full renewal and expansion cycle (retention
• Escalation management and operational accountability: end-to-end ticket triage, escalation

🎁 Benefits

• Truly global mission with passionate community in locations worldwide
• Huge impact and learning potential as aspirations require bold innovation
• Highly competitive compensation
• Fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule