Strategic Account Manager, Firefox Enterprise

📋 Description

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Understand our customer goals, challenges, and business needs
• Drive Firefox Enterprise adoption, engagement, and overall satisfaction across the account
• Manage renewals and proactively address retention risks
• Coordinate with internal teams (Sales, Support, Product, Solution Engineering) to deliver a

🎯 Requirements

• Significant experience in enterprise SaaS, infrastructure, security, or platform account
• Strong relationship-building skills with the ability to establish trust and credibility at all
• Proven track record of supporting customer renewals, retention, and revenue growth
• Strong written and verbal communication skills in English and French
• Must be willing and able to travel within France as needed for the role, with a preference for
• Must be willing and able to occasionally accommodate collaboration and meetings aligned with U.S.

🎁 Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend