Strategic Account Manager, Firefox Enterprise (DACH)

📋 Description

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships with executive, commercial, technical
• Develop success plans and guide customers from pilot through deployment, adoption, and broader
• Monitor account health, lead business reviews, identify risks, and coordinate mitigation plans
• Own renewal planning, develop expansion opportunities, and maintain accurate retention and revenue
• Identify, qualify, develop, and close new Firefox Support opportunities when customer

🎯 Requirements

• Experience owning strategic customer relationships in enterprise technology, including engagement
• A track record of supporting commercial outcomes through renewals, expansion, consultative sales
• Strong relationship-building and communication skills, with the ability to establish trust across
• Experience coordinating cross-functional teams to address customer requirements, risks, and
• Sufficient technical curiosity and learning ability to engage credibly with enterprise architects
• Native-level fluency in German and advanced written and verbal communication skills in English

🎁 Benefits

• Generous performance-based bonus plans to all eligible employees
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting
• Quarterly all-company wellness days
• Country specific holidays plus a day off for your birthday
• One-time home office stipend