Strategic Account Manager, Restaurant

📋 Description

• Work with our retailers through onboarding to long-term account management, promoting trust and
• Improve retention of accounts through platform education, using customized decks and data in a
• Identify and close expansion opportunities and long-term agreement conversions
• Predict and address concerns before they lead to churn risk
• Lead monthly account reviews with retailer partners, interpreting raw account data to build
• Maintain account health at multiple levels across client businesses, including senior executives of

🎯 Requirements

• 7+ years of client-facing experience including 4+ years of enterprise experience in technology
• Experience exceeding goals in retention and growth targets
• Experience public-speaking and the ability to speak to both formal and casual audiences
• Strong analytical skills that will translate analysis into relatable and compelling talking points
• Project-management abilities, including timeline management, client communication, and report
• Experience working with the restaurant industry or a two-sided marketplace is a major plus

🎁 Benefits

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs