Strategic Client Success Manager

📋 Description

• Lead the customer lifecycle from kickoff and launch through ongoing success as the primary point of
• Drive conversations that define joint success metrics and effectively communicate value realization
• Develop broad and deep relationships across operational and leadership groups, including HR
• Partner with Growth, Marketing, Product, and Operations teams to drive maximum adoption and ensure
• Act as the lead orchestrator during customer escalation situations, ensuring responsiveness and
• Identify opportunities to upsell and cross-sell new products while proactively identifying risks to

🎯 Requirements

• 7-10+ years of experience in Customer Success at a fast-moving HCM/SaaS company managing Fortune
• Demonstrable ability to communicate, present to, and influence customer stakeholders at the
• Solid experience with CRM software (Salesforce or HubSpot), Catalyst, and deep knowledge of HCM
• A data-driven mindset with the ability to thrive on analytics to drive insights and internal or
• Proven experience working in cross-functional environments and a comfort level with ambiguity and
• A history of exceeding goals related to retention, customer satisfaction, and upsell/cross-sell

🎁 Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events