Strategic Customer Success Manager

📋 Description

• Serve as the primary Customer Success partner for a portfolio of high-value and strategically
• Build trusted relationships across complex customer organizations, including senior and executive
• Develop a deep understanding of customer business objectives, priorities, success measures, and
• Translate customer goals into clear success plans and measurable outcomes supported by Agiloft.
• Conduct strategic customer engagements and Business Reviews to assess progress, demonstrate value
• Act as a trusted advisor by recommending approaches that help customers maximize the value of

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Relationship Management, or a
• Experience managing high-value, complex, or strategically important customer relationships.
• Experience supporting complex service engagements and working across multiple customer
• Proven experience building and maintaining trusted customer relationships while driving adoption
• Strong product and technical acumen with the ability to conduct product demonstrations and provide
• Strong interpersonal and communication skills with the ability to effectively engage stakeholders