Strategic Customer Success Manager

📋 Description

• Own GRR across your book, with influence on NRR and growth.
• Define and communicate a CS strategy aligned to goals.
• Lead executive engagement, stakeholder mapping, and success planning.
• Lead executive reviews translating CoLab usage to outcomes.
• Coach customers to own outcomes and unlock ROI.
• Manage timelines, stakeholders, and milestones for adoption.

🎯 Requirements

• 7+ years in CS, strategic consulting, or enterprise AM.
• Proven success driving transformation across Fortune 1000 accounts.
• Experience with journey orchestration and success planning in high-ACV SaaS.
• Partner with Sales to shape and execute expansion strategies in large orgs.
• Familiarity with navigating procurement, security, and compliance processes in enterprise accounts.
• Strong executive presence and communication skills.