Strategic Customer Success Manager

📋 Description

• Own and be accountable for customer success outcomes.
• Own a revenue number for enterprise or PLG accounts.
• Operate an agent-led cadence: reviews, renewals, onboarding, and upsell forecasting.
• Build and maintain agent skills: briefs, engagement mapping, usage reports.
• Deploy agents with customers; connect to Claude/Codex/Factory via MCP.
• Tell data-driven stories for reviews using quotes and outcomes.

🎯 Requirements

• Own a revenue number for enterprise or PLG accounts and drive renewals.
• Hands-on user of AI tools (e.g., Claude) and able to build agent workflows.
• Strong data storytelling to turn feedback into executive narratives.
• Demonstrated ownership and impact at early-stage startups.
• Willingness to travel and meet customers in person.
• Proactive, curious problem-solver who can raise their hand.

🎁 Benefits

• Autonomy and ownership of an early-stage startup.
• Highly competitive compensation and equity.
• Medical, Dental, and Vision Insurance.
• Comprehensive benefits package, including 401(k).
• Generous vacation policy.
• Maternity and Paternity leaves.