Strategic Customer Success Manager

📋 Description

• Customer Onboarding: shepherd new customers from sales handoff through successful activation
• Risk Identification and Mitigation: proactively identify and diagnose risk-inhibiting adoption or
• Technical Guidance: maintain deep LaunchDarkly product knowledge, provide direction on
• Prescriptively Sell: track customer goals, identify expansion opportunities, purchase additional
• Trusted Advisor: build trust, act as extension of customer's team, provide prescriptive guidance.
• Build Champions & Executive Relationships: identify and support key advocates, leverage success

🎯 Requirements

• 5+ years in customer facing role, ideally in account management, customer/partner success or
• Experience owning renewal process and being held accountable to a retention quota.
• Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another
• Strong project management skills, holding customers and cross-functional teams accountable to
• Experience working on a technical product, ideally interacting with developers or technical
• Experience with both proactive and reactive customer success motions.

🎁 Benefits

• Restricted Stock Units (RSUs)
• Health insurance
• Vision insurance
• Dental insurance
• Mental health benefits