Strategic Design Leader

📋 Description

• Lead discovery and problem-framing activities for complex transformation, modernization, and
• Integrate customer needs, business objectives, operational realities, and technical feasibility
• Translate complex challenges into hypotheses, decisions, actionable plans, and measurable outcomes.
• Facilitate discussions with senior stakeholders, aligning competing perspectives and building
• Define experience visions, guiding principles, customer journeys, service ecosystems, and
• Identify friction points, opportunities, and intervention moments across customer channels

🎯 Requirements

• More than 10 years of experience in experience strategy, service design, innovation, consulting
• Proven ownership of complex client engagements, from initial problem framing through strategic
• Experience working directly with senior client stakeholders and account leadership to shape
• A strong portfolio demonstrating executive-level narratives, strategic deliverables, and
• Advanced facilitation skills, with the ability to create productive discussions and alignment among
• Strong analytical and synthesis capabilities, translating complex and varied inputs into clear

🎁 Benefits

• Opportunity to contribute to international projects for leading global brands.
• Collaboration with diverse, highly skilled teams across different regions.
• Healthcare benefits.
• Employee financial programs.
• Paid time off and sick leave.
• Upskilling, reskilling, and professional certification opportunities.