Strategic Designer

📋 Description

• Lead customer journey work across CAR Group marketplaces
• Translate journeys into opportunity areas, recommendations, artefacts
• Lead priority discovery workstreams from framing to testing
• Design lean experiments to test desirability, viability, feasibility, and scale
• Partner with product, tech, data, commercial, operations and regional teams; facilitate workshops
• Synthesize evidence into recommendations and pitches

🎯 Requirements

• Experience in strategic/service design or related discipline across complex journeys
• Navigates ambiguous early opportunities from research to concepts and prototypes
• Strong research and synthesis using qualitative, quantitative and market evidence
• Hands-on journey mapping, service blueprinting, concept development, prototyping
• Strategic and commercial curiosity with value, impact, feasibility and scale
• Strong collaboration, facilitation and storytelling using research, mapping and prototyping

🎁 Benefits

• Recognition as Australia’s Best Workplaces by Great Place to Work
• Engaged, collaborative team with learning opportunities
• 24 weeks parental leave; 4 weeks secondary; 6 weeks gender-affirming care leave
• Hackathons, learning opportunities, wellbeing initiatives