Strategy & Operations Manager — Client Onboarding, Activation & Retention

📋 Description

• Own the onboarding pipeline from signed deal to fully live; track every account, identify blockers
• Manage activation and early-life health: define what a healthy start looks like, spot accounts
• Define retention and churn metrics, measure and break them down (logo vs. revenue, early-life vs.
• Perform root-cause analysis using funnels, cohorts, survival curves, and leading indicators; go
• Drive process improvement across team handoffs: map, redesign, run experiments, and measure impact
• Build tools: create dashboards, alerts, and workflow tools using Claude and other AI coding tools

🎯 Requirements

• 3–7 years of experience, including at least 2 years in management/strategy consulting (MBB, Tier 2
• Relentless attention to detail: reconcile numbers to the dollar, notice wrong rows, and are
• Strong data skills: comfortable with databases, spreadsheets, and BI tools; programming experience
• AI-native: use Claude (or similar) daily, connect AI tools to data through MCPs, build workflows
• Fluent English, written and spoken
• Ownership mentality: thrive in ambiguity, bias toward action, care about outcomes more than activity

🎁 Benefits

• Remote, full-time role with occasional in-person meetings in Hong Kong
• Travel opportunities to the operations center in the Philippines
• High-impact, high-ownership role in a fast-moving company with tight feedback loops
• Opportunity to build tools and see measurable impact on core metrics