Strategy & Operations Manager — Client Onboarding, Activation & Retention

📋 Description

• Own the onboarding pipeline: every new account from signed deal to fully live
• Define and manage activation and early-life health
• Define, measure and break down retention and churn metrics
• Perform root-cause analysis using funnels, cohorts, survival curves and leading indicators
• Improve processes across team handoffs and run experiments
• Build dashboards, alerts and workflow tools using Claude and other AI coding tools

🎯 Requirements

• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier
• Relentless attention to detail; reconciles numbers to the dollar
• Strong data skills with databases, spreadsheets and BI tools
• AI-native: daily use of Claude (or similar), comfortable with MCPs, building workflows/dashboards
• Fluent English, written and spoken
• Ownership mentality, thrives in ambiguity, bias toward action

🎁 Benefits

• Remote, full-time role; occasional in-person meetings in Hong Kong
• Occasional trips to our operation center in the Philippines
• Intense, high-ownership role in a fast-moving company with high standards and tight feedback loops