Strategy & Operations Manager — Client Onboarding, Activation & Retention

📋 Description

• Own the onboarding pipeline: every new account from signed deal to fully live, identify where
• Own activation and early-life health: define what a healthy start looks like, spot accounts going
• Own retention and churn metrics: define, measure, and break down churn; set targets and own trend
• Conduct root-cause analysis using funnels, cohorts, survival curves, and leading indicators; go
• Improve processes: map handoffs across teams, find friction, redesign processes, run experiments
• Build tools: create dashboards, alerts, and workflow tools using Claude and other AI coding tools

🎯 Requirements

• 3-7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier
• Relentless attention to detail: reconcile numbers to the dollar, notice incorrect rows, and are
• Strong data skills: comfortable working directly with databases, spreadsheets and BI tools
• AI-native: use Claude (or similar) daily, are comfortable connecting AI tools to data through MCPs
• Fluent English, written and spoken.
• Ownership mentality: thrive in ambiguity, bias toward action, and care about outcomes more than

🎁 Benefits

• Remote, full-time role; occasional in-person meetings in Hong Kong.
• Occasional trips to operation center in the Philippines.
• High-ownership role with tight feedback loops and real accountability for results.
• Opportunity to grow fast and see your work move the numbers.