Student Success Team Lead

📋 Description

• Ensure coaches are building strong, meaningful relationships with students
• Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas
• Use data and KPIs (retention, attendance, student NPS) to track performance and meet team goals
• Support coaches in addressing challenges and improving outcomes
• Monitor team's daily activities (calls, emails, texts) for student engagement
• Conduct call monitoring to provide feedback and improve coaches' outreach and coaching skills

🎯 Requirements

• 4+ years experience in customer service, education, student support, or coaching/mentoring programs
• 3+ years leadership experience with ability to manage and develop teams
• Strong communication and interpersonal skills
• Data-driven mindset with experience using metrics for performance tracking
• Passion for coaching, mentoring, and helping others succeed

🎁 Benefits

• Base salary $65,000 - $75,000 + equity grant
• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Flexible Time Away + paid holidays