Supervisor, Customer Service

📋 Description

• Supervise, mentor, and develop contact center representatives, supporting their performance
• Conduct regular performance evaluations, provide constructive feedback, address performance
• Oversee training and development initiatives to ensure representatives have the knowledge and
• Monitor daily contact center operations, ensuring compliance with service-level expectations
• Implement and maintain processes that improve the efficiency and effectiveness of prior
• Review call metrics and operational performance indicators to identify trends, gaps, and

🎯 Requirements

• Associate degree or higher in Business Administration, Healthcare Management, or a related field
• At least 3–5 years of experience working in a contact center environment, including a minimum of 2
• Experience in healthcare, health insurance, or prior authorization services is highly desirable.
• Strong leadership and team-management abilities, with experience coaching, motivating, and
• Excellent communication and interpersonal skills, with the ability to manage customer concerns and
• Proficiency with contact center software and customer relationship management (CRM) systems.

🎁 Benefits

• Expected base salary range of $55,000–$60,000 USD, depending on skills, experience, and other
• Comprehensive benefits package, including health insurance benefits, for eligible employees.
• Full-time, work-from-home arrangement.
• Flexible work-life approach and autonomy in managing work responsibilities, while remaining