Provide professional support to all Avetta customers
Ability to research, clarify and resolve every issue providing solutions and or/alternatives for
Prioritize and resolve customer needs
Accurately verify details on regulatory documents
Record details of interactions in Service Cloud (SFDC)
Provide necessary outbound follow-up, both via phone and email

🎯 Requirements

Experience as a Customer Support Specialist or similar CS role
Excellent communication skill – both written and orally
Ability to Active listen and think 2 steps ahead
Working PC knowledge, windows preferred and related applications (IT industry is an advantage)
An affinity for learning online software systems
Interpersonal skills

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