Added
16 hours ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

customer support enterprise software process improvement change management incident management

📋 Description

  • Client-facing role focused on high-touch engagements with notable clients
  • Manage both the customer base and internal support engineering team
  • Promote fast resolution by applying consistent, proven approaches
  • Improve internal processes and align engineer behavior accordingly

🎯 Requirements

  • 5+ years experience with enterprise-class software in a client-facing role
  • Excellent verbal and written communication skills
  • Strong ability to build rapport and trust with customers
  • Organizational discipline to manage multiple customer asks
  • Experience with Incident, Problem and Change Management
  • Queue management knowledge and support organization awareness

🎁 Benefits

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Education Reimbursement
  • Commuter Offset (Specific locations)
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