Support Delivery Lead, Government

📋 Description

• Build and lead a team of the foremost technical and troubleshooting experts at OpenAI.
• Partner with engineering and customer teams to resolve escalated issues across teams.
• Operationalize learnings from issues at scale, iterating processes with Engineering and partners.
• Manage scaling and operations to deliver 24x7 global coverage.
• Build strong relationships with our customers to ensure their application's success.
• Be a part of the broader leadership team in Support and help shape organizational direction.

🎯 Requirements

• Strong technical background with experience working with U.S. federal government agencies.
• 10+ years leading technical support engineering or software engineering teams.
• 15+ years in technical support engineering or software engineering.
• Experience leading engineering teams and empowering senior ICs with clear direction.
• Deep technical experience in application development or infrastructure and operational systems.
• Cross-functional partner who influences engineering and product roadmaps via support insights.
• Automation-first approach with tooling to scale support through AI and systems thinking.

🎁 Benefits

• Hybrid work model with 3 days in the office per week.
• Relocation assistance for new employees.