Resolve advanced L2 tickets: DB usage, SQL queries, code review
Investigate complex incidents; access code to understand how it works
Apply targeted code changes to resolve incidents
Develop internal tools and endpoints to streamline L3 tasks; AI-powered support tools
Maintain Freshdesk scripts and keep technical docs up to date
Keep L2 articles, specs and user guides up to date

🎯 Requirements

Knowledge of PHP with Symfony or C#/.NET Core
Strong SQL knowledge and PostgreSQL familiarity
Read and troubleshoot code to fix bugs
Document and communicate technical solutions clearly
Excellent analytical skills, autonomy, and initiative
Git experience; fluent English; proactive and versatile

🎁 Benefits

Variable bonus
Dynamic international teams
Access to e-learning platform
Meetups and conferences locally and internationally
Flexible Office with up to 2 days at home

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