Support Engineer

📋 Description

• Apply your technical knowledge to the triage, escalation and resolution of technical requests from
• Respond promptly to requests, quickly assessing root cause, potential workarounds, and options for
• Readily available for live coverage as needed (Axuall supports Clinicians 8AM - 8PM EST)
• Foster collaboration and impeccable communication among product management, engineering and support
• Coordinate / follow up on internal requests and work in progress
• Create and improve established and ad-hoc workflow for the triage and escalation of support tickets

🎯 Requirements

• Familiarity with the following elements of a modern technology stack: Python, PostgreSQL, API tools
• Experience utilizing alerting and monitoring tools such as Sentry and Grafana
• 3-5 years experience troubleshooting and resolving tier 1 and tier 2 issues
• 3-5 year experience partnering with Engineering and Development Teams on escalated issues
• 3-5 years experience troubleshooting and resolving issues with APIs
• Exposure to healthcare organizations and clinicians

🎁 Benefits

• Comprehensive Health Insurance
• 401(k) with Employer Match
• Wellness Stipend
• Professional Development Reimbursement
• Work From Home Stipend
• Remote Work Flexibility