Support Engineer

📋 Description

• Build and improve AI support agents. This includes their instructions, workflows, and the knowledge
• Test agent answers for accuracy and clarity. Fix errors and record what you learn.
• Investigate customer problems that need a person. Use logs, code tools, and monitoring data to find
• Write and update help articles so customers and agents can find correct answers.
• Report bugs and incidents. During an incident, give customers clear and timely updates.
• Share customer feedback with Product and Engineering.

🎯 Requirements

• 2 or more years in technical product support or software engineering
• Hands-on use of AI tools at work. You write clear instructions for AI, review the results, and take
• Experience finding the cause of problems in cloud or distributed systems. You read logs to trace
• Hands-on experience with Docker and Kubernetes. You have used tools like kubectl to find why an
• Experience supporting self-hosted or on-premises software. You have used tools like Helm and
• Hands-on experience with build, test, and deploy automation. You have written automated tests and

🎁 Benefits

• Reasonable accommodation for disabilities
• Equal opportunity and affirmative action employer