Support Engineer, U.S. Government Support

📋 Description

• Collaborate closely with public sector customers, including U.S. government agencies, the
• Perform deep, hands-on technical investigations using Linux command-line tooling and GitLab
• Create and update clear, reusable documentation and support content based on real customer
• Participate in regular pairing sessions with other Support Engineers and act as a stable
• Contribute to building and refining internal support tools and workflows, including automation and
• Participate in weekday and weekend on-call rotations, providing timely emergency support for

🎯 Requirements

• Due to government security requirements, you must be a United States Citizen (defined as any
• Experience managing customer-facing cases across the full support lifecycle, from initial inquiry
• Strong Linux systems administration knowledge, with the ability to troubleshoot performance and
• Familiarity with AI/LLM-powered developer tooling and gateway architectures (for example GitLab
• Ability to use scripting languages (preferably Ruby or Bash) and work within model-view-controller
• Practical experience with Git and continuous integration/continuous delivery (CI/CD) workflows

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave