Manage inbound support: triage Intercom/Front tickets across partners; meet SLAs.
Handle escalations: coordinate with Flight Ops to resolve complex issues.
Quality audits: review emergency line and inbox; drive improvements.
Data & training: update internal tools with guidance and resources.
Partner communications: flag trends and coordinate with partners.

🎯 Requirements

5+ years Sabre/GDS experience incl. Phase IV, ARC, NDC.
2+ years in customer support or product ops.
Intercom or ticketing platform admin; improve SLA/CSAT.
Basic AI tools for support automation (chatbots, AI FAQs).
Dashboards/metrics using Excel/Tableau/BI tools.
Excellent written and verbal communication; empathetic, detail-oriented.

🎁 Benefits

Unlimited vacation
Health Insurance (HQ-covered option)
Dental & Vision Insurance
ClassPass Memberships
401k plan
Stock Options

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot