Bachelor's degree in Information Technology, Engineering, or a related field
Extensive experience in IT, particularly in application support, IT operations leadership, or IT
Proven experience designing or restructuring application support processes
Strong command of ITIL practices
Demonstrated experience defining and managing SLAs and OLAs
Ability to analyze and interpret service performance indicators such as MTTR, backlog, and ticket

🎁 Benefits

Comprehensive medical and dental insurance
Food and meal vouchers
Childcare assistance
Extended parental leave
Access to fitness facilities and health and wellness professionals through Wellhub and TotalPass
Profit-sharing program (PLR)

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