Support Operations Specialist (Night Shift)

📋 Description

• Take ownership of moderate-to-complex customer support cases, resolving advanced technical issues
• Lead technical investigations and troubleshooting activities, applying in-depth product and
• Provide informal mentorship to junior support engineers through ticket reviews, knowledge sharing
• Identify opportunities to improve support operations and contribute to implementing enhancements
• Collaborate with Engineering, Product, and Customer Success teams to support bug prioritization
• Lead technical troubleshooting during high-priority customer incident calls, ensuring issues are

🎯 Requirements

• Approximately 2–4+ years of experience in technical support, with a demonstrated ability to
• Advanced knowledge of relevant technical systems and product environments, including SQL
• Proven experience handling customer escalations, managing challenging interactions, and
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to investigate
• Experience mentoring, coaching, or informally training junior team members.
• Strong collaboration and communication skills, with the ability to work effectively across

🎁 Benefits

• Remote working arrangement.
• Full-time employment.
• Competitive salary.
• Company stock options.
• Comprehensive medical coverage and group medical insurance.
• Term life insurance and accidental insurance.