Support Software Engineer

📋 Description

• Own production bugs, technical issues, and enhancement requests that require engineering expertise
• Investigate issues across a broad technical landscape, including AI agent behavior and
• Analyze logs, source code, conversation data, and internal tools to identify root causes and
• Design, implement, test, and deploy fixes and enhancements using modern agentic coding tools as
• Serve as a primary technical point of contact for customers experiencing live production issues.
• Gather and validate requirements, confirm reproduction steps, coordinate customer testing, and

🎯 Requirements

• Strong experience in software engineering, technical support engineering, production engineering
• Demonstrated ability to debug unfamiliar codebases, trace logs, identify root causes, and reason
• Solid understanding of production debugging, distributed systems, REST APIs, and authentication
• Comfortable working across a broad technical surface area rather than specializing exclusively in
• Experience using agentic coding tools such as Claude Code, Cursor, or equivalent solutions as an
• Ability to work effectively with legacy TypeScript code while also adapting to modern engineering

🎁 Benefits

• Fully remote work environment designed around flexibility, trust, and autonomy.
• Competitive compensation aligned with the impact and scope of the role.
• Equity participation, providing an opportunity to share in the company's growth.
• Comprehensive employee benefits.
• Flexible vacation policy.
• Paid sabbatical after five years.