Support Specialist

📋 Description

• Work directly with Replit customers via support tickets to solve account, billing, and product
• Collaborate with the rest of the Support team in telling the story of our users to the rest of
• Directly contribute to and maintain the Support's Team's Knowledge Base
• Own and manage escalated customer interactions that are complex, sensitive, or high-impact, driving
• Help shape and refine support processes as the team and product continue to grow

🎯 Requirements

• 4+ years of customer support experience
• Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
• Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
• Ability to work efficiently in fast-paced, high-volume support environments
• Strong time management and ticket triage skills
• Comfortable working in a metrics-driven environment

🎁 Benefits

• Competitive Salary & Equity
• 401(k) Program with a 4% match (US Only)
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Flexible Time Off (FTO) + Holidays