Support Specialist (MFT engineer)

📋 Description

• Provide L2/L3 operational support for enterprise MFT platforms and file transfer services.
• Monitor MFT environments and ensure timely resolution of production incidents and service requests.
• Analyze application, system, and transfer logs to identify and troubleshoot file transfer failures.
• Manage onboarding of new file transfer partners, users, certificates, and workflows.
• Perform root cause analysis (RCA) and implement preventive actions for recurring issues.
• Support secure file transfer protocols including SFTP, FTPS, HTTPS, AS2, and PGP encryption.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2-5 years of experience in application support, middleware support, integration support, MFT
• Experience supporting Managed File Transfer (MFT) platforms is preferred.
• Experience in incident management, problem management, and production support activities.
• Strong customer service mindset and ability to work effectively with global stakeholders.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)