Support Specialist, Operations

📋 Description

• Support customers via tickets, live chat, and outbound phone
• Ask targeted questions to quickly understand and resolve customer issues
• Guide customers through Restaurant365 workflows and best practices
• Troubleshoot common issues using support tools and knowledge base resources
• Escalate complex issues to the appropriate team with clear notes and context
• Manage a personal ticket queue while meeting SLA and quality expectations

🎯 Requirements

• 1+ year experience in customer support, help desk, or call-center environments (SaaS preferred)
• Strong communication skills (written and verbal)
• High attention to detail and strong time management skills
• Ability to work under pressure and stay solution-oriented
• Comfort using ticketing systems, chat tools, and phone support workflows
• Excel skills (sorting, filtering, basic formulas)

🎁 Benefits

• Competitive compensation package
• Comprehensive medical benefits
• R365 pays 100% of the premium for medical, dental, and vision insurance for employees
• 401k + matching
• Team member stock options
• Flexible PTO + Company holidays