Support Specialist, POS

📋 Description

• Provide technical support for the Restaurant365 platform.
• Manage customer communications through tickets, live chat, and outbound phone support.
• Gather detailed technical and business information from customers to troubleshoot reported issues.
• Diagnose configuration, workflow, and data-related issues and deliver accurate solutions.
• Educate customers on Restaurant365 system functionality and best practices.
• Route non-technical or non-applicable issues to appropriate teams when necessary.

🎯 Requirements

• High attention to detail, particularly when working with system configuration and financial data.
• Strong Excel skills, including data review and validation.
• Flexible and adaptable to shifting customer and team needs.
• Solution-oriented mindset with the ability to troubleshoot and communicate clearly under pressure.
• Excellent written and verbal communication skills, with the ability to simplify complex technical
• Strong technical aptitude and comfort working across multiple support platforms (ticketing systems

🎁 Benefits

• Competitive compensation package
• Comprehensive medical benefits
• 401k + matching
• Team member stock options
• Flexible PTO + Company holidays
• Wellness initiatives