Support Specialist (Tier 3)

📋 Description

• Join Hudl's Match Analysis team in Australia to support customers.
• Be the first point of contact for Hudl users via calls and emails.
• Answer inquiries, troubleshoot issues, and guide product use.
• Collaborate with product teams to surface customer insights.
• Provide support for APAC while serving a global customer base.
• Be flexible with work hours to cover game days and weekends near Sydney.

🎯 Requirements

• Problem solver who can empathize with users.
• Eager to work directly with customers to help them reach goals.
• Confident communicator for email and phone support.
• Flexible in a fast-paced environment; occasional weekend work.
• Strong listener with the ability to empathize and offer solutions.
• Team player and internal advocate for customer needs.

🎁 Benefits

• Flexible vacation, holidays, and remote work options.
• Autonomy and ownership of your work.
• Career growth and development opportunities.
• Wellbeing resources such as EAP and employee groups.