Support Technique - Monitoring & Diagnostics Technical Support Specialist

📋 Description

• Provide ongoing technical support and case management through phone, email, and other communication
• Investigate technical problems, reproduce reported issues when necessary, and coordinate with
• Recommend appropriate repairs, upgrades, and component replacements based on technical findings
• Maintain accurate case information across quality management, CRM, and ERP systems such as
• Monitor and report on cases escalated through applicable non-conformance and corrective-action
• Maintain technical documentation and a knowledge base of troubleshooting guidance, technical tips

🎯 Requirements

• Engineering degree, Technologist Diploma, or equivalent combination of education and relevant
• At least 5 years of industry experience and 5 years of experience in a related field, particularly
• Strong knowledge of Monitoring and Diagnostics equipment and technologies
• Ability to configure equipment and reproduce customer-reported technical issues
• Experience diagnosing and resolving complex technical problems in collaboration with
• Exceptional written and verbal communication skills

🎁 Benefits

• Annual salary range of $89,300–$139,300 USD for the Canada-based position
• Discretionary annual bonus eligibility
• Fully remote position
• Opportunity to serve as a senior technical resource for Monitoring and Diagnostics customers
• Exposure to complex technical troubleshooting and multidisciplinary product teams
• Opportunities to develop advanced product expertise and contribute to team knowledge and training