Twilio

5,001-10,000 employees
87 jobs posted

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Supportability Engineer 3

Added

3 days ago

Location

🇨🇴 Colombia

Type

Full time

Salary

Salary not provided

Related skills

datadog node.js snowflake sql python

📋 Description

Embed customer supportability in the PDLC via design reviews with R&D.
Analyze support data to influence R&D prioritization.
Define proactive features to reduce friction and deflect tickets.
Orchestrate Global Ops readiness for new features; train and prepare teams.
Collaborate with R&D to translate use cases into actionable requirements.

🎯 Requirements

5+ years in tech support, product ops, TAM, or engineering on APIs/SaaS/telecom.
Experience in tech with APIs/VOIP in dev or support; trust apps familiarity preferred.
Analytical with Splunk, DataDog, Snowflake, SQL, Tableau.
Excellent communication to advocate customer needs to tech stakeholders.

🎁 Benefits

Competitive pay
Generous time off
Parental and wellness leave
Healthcare
Retirement savings program

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