Monitor the IT ticket queue and triage incoming requests by priority, impact, and urgency
Categorize, assign, and escalate tickets to the appropriate team or specialist as needed
Track SLAs and follow up to ensure timely resolution
Communicate clearly with end users on ticket status and resolution steps
Maintain and improve triage documentation and runbooks
Configure and maintain Single Sign-On (SSO) integrations for business applications (e.g., SAML

🎯 Requirements

3+ years of experience in system administration or IT support
Experience with identity providers and SSO protocols (SAML, OIDC, SCIM)
Familiarity with ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow)
Strong troubleshooting and communication skills
Ability to work independently and prioritize competing requests

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot