System Quality Analyst I

📋 Description

• Investigate and resolve system issues reported by internal teams and clients, reproducing reported
• Distinguish between user training questions, operational issues, and confirmed system defects
• Escalate confirmed defects to IT development teams and coordinate with relevant stakeholders to
• Perform user acceptance testing (UAT) and regression testing on front-end functionality for
• Validate system changes and provide testing sign-off before production deployment.
• Act as a subject matter expert for assigned systems, supporting projects, system improvements, and

🎯 Requirements

• Post-secondary diploma or degree, or equivalent relevant experience.
• Strong analytical and problem-solving skills, with the ability to investigate issues across
• Ability to reproduce user-reported problems and distinguish training-related questions from genuine
• Experience with software testing activities, such as user acceptance testing, regression testing
• Familiarity with business applications or CRM platforms, such as Microsoft Dynamics 365 or
• Experience using ticketing and issue-tracking platforms such as Zendesk or Jira.

🎁 Benefits

• Annual base salary: CAD $40,000–$50,000.
• Permanent, full-time employment.
• Fully remote work from anywhere in Canada.
• Five-day workweek.
• Flexible scheduling arrangements, including shift adjustments or time banking to accommodate
• Training on internal systems and opportunities to develop specialized system expertise.