Manage a high-volume inbound and outbound queue
Provide high-level customer service with empathy, active listening, and patience
Resolve customer issues over the telephone, de-escalating frustrated callers
Leverage technology for efficient issue resolution while multitasking and notetaking

🎯 Requirements

The ability to manage a high-volume inbound and outbound queue
Passion for providing a high level of customer service, including the ability to show empathy
Strong emotional intelligence, and be able to work well in a team
Ability to resolve issues over the telephone with eager customers comfortably, defusing and
Computer proficiency required; strong typing skills and ability to leverage technology and resolve

🎁 Benefits

401k
health
dental
vision
life insurance
wellness programs

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