Team Lead, Care Management

📋 Description

• Facilitate team huddles to prioritize daily tasks, surface blockers, confirm assignments, and
• Monitor real-time task queues across operational platforms, ensuring work is distributed
• Serve as first point of contact for staff questions, workflow/assignment issues, and coverage gaps
• Oversee the patient voicemail inbox and escalate issues as appropriate.
• Ensure staff completes same-day documentation for billable activities.
• Conduct weekly 1:1s with team members, reviewing workload, call quality, documentation accuracy

🎯 Requirements

• 3+ years supervising remote frontline teams in healthcare operations, care management, or care
• Direct experience managing outbound member/patient outreach teams.
• Experience with timecard management, attendance tracking, and performance coaching for teams of 6+.
• Proficiency with CRM and care management platforms (HubSpot, Salesforce, EHR systems).
• Strong written and verbal communication skills, ability to deliver direct feedback.
• HIPAA knowledge and comfort with protected health information.