Team Lead - CDD Risk, Onboarding

📋 Description

• Lead and develop a team responsible for onboarding and conducting risk assessments of new and
• Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery
• Manage individual and team performance through 1:1s, coaching, and performance reviews, supporting
• Drive a performance culture focused on quality and customer experience while balancing regulatory
• Identify skill gaps and create structured development plans to support growth and team scalability.
• Lead process improvement initiatives, and collaborate closely with Compliance, Product, Sales, and

🎯 Requirements

• 5+ years of direct people management experience in CDD, KYC, or EDD operations or equivalent Second
• Solid working knowledge of AML, CDD, EDD, KYC, PCI, Card Scheme rules, and internal controls
• Highly organized and detail-oriented, with demonstrated ability to manage and prioritize multiple
• Passionate about talent development, with experience coaching and growing team members across
• Hands-on leader ready to review complex risk cases directly and serve as a technical Subject Matter
• Strong cross-functional collaborator capable of partnering across teams to streamline merchant

🎁 Benefits

• Opportunities for our people to succeed, backed by the culture and support to ensure they are
• In-person collaboration at our Singapore office; office-first company, no remote-only roles.