Team Lead, Customer Service

📋 Description

• Act as the primary point of contact for the team, handling all escalations prior to Supervisor and
• Monitor incoming returns, inquiries, and email and phone queues, directing staff as necessary.
• Collaborate with Manager and other departments for timely issue escalation, when needed.
• Take the lead on special projects assigned by management.
• Generate ad hoc reports and perform data analysis as required.
• Read, analyze, and interpret team and individual metrics, providing reports to the Manager as

🎯 Requirements

• Previous leadership experience or demonstrated ability to lead.
• Minimum 4 years of Customer Service, sales support experience
• SAP experience
• Salesforce experience
• Experience working with MS Office Suite
• High School Diploma (Bachelor’s Degree preferred)

🎁 Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Eligible to participate in short-term incentive programs