Team Lead, Customer Success (APAC)

📋 Description

• Lead APAC Customer Success team across Japan and Australia.
• Balance coaching with execution while optimizing regional playbooks.
• Scale APAC footprint and stabilize net retention.
• Collaborate cross-functionally with Product, Sales, and Leadership.
• Provide strategic escalation support across APAC time zones.

🎯 Requirements

• 2+ years leading SaaS CS teams (Senior CSM/Team Lead/Manager).
• Experience managing mixed portfolios: high-volume & large clients.
• Strong data interpretation and health-scoring tool usage.
• Cross-cultural communication in Japanese and Australian markets.
• Problem-solving mindset to unblock renewals and align teams.
• AI tools mindset to enhance work both internally and externally.

🎁 Benefits

• Health Insurance for employees and dependents
• Employee Assistance Program (EAP)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days per year
• Life and Income Protection Insurance
• Superannuation Plan