Team Lead, Fleet Support Operations

📋 Description

• Lead a team of Fleet Support Specialists to drive accountability and excellence in execution.
• Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined
• Review the pipeline monitor of work requests, providing ongoing communication with the requestor
• Evaluate and improve processes by benchmarking against industry best practices and leveraging
• Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time
• Review open vehicle issues and generate action plans to ensure constant monitoring and updates on

🎯 Requirements

• 8+ years of experience in a fast-paced service-based environment.
• Experience leading a team through performance management and maintaining high standards.
• Prior experience in an automotive service environment and familiarity with automotive repair
• Strong collaborative mindset and ability to work in a cross-functional team.
• Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites.
• Strong organizational skills and the ability to manage multiple projects.

🎁 Benefits

• Paid time off (e.g., sick leave, vacation, bereavement)
• Unpaid time off
• Zoox Stock Appreciation Rights
• Amazon Restricted Stock Units (RSUs)
• Health insurance
• Long-term care insurance