Team Lead, Implementation & Support

📋 Description

• Lead and mentor Implementation & Support team with technical guidance.
• Own and drive high-impact investigations on marketing discrepancies and data quality.
• Act as senior escalation point; partner with Eng, Product, CS, and Implementation.
• Establish support operations best practices: ticket prioritization, comms, workflows.
• Host technical office hours; create enablement resources; coach on attribution and data pipelines.
• Identify automation opportunities to scale the team effectively.

🎯 Requirements

• 5+ years in technical implementation, analytics, or marketing tech; mentoring or managing Support team members.
• Strong expertise in digital marketing measurement and attribution.
• Deep understanding of attribution models, identity resolution, data collection.
• Hands-on troubleshooting of pixels, APIs, webhooks, batch files, and data integrations.
• Proven ability to act as technical escalation point; cross-functional collaboration with Product, Engineering, CS, and Implementation.
• Excellent customer-facing communication; translate complex concepts clearly.

🎁 Benefits

• Bonus/commission eligibility
• Equity
• Comprehensive benefits