Team Lead, Insurance Benefits

📋 Description

• Lead day-to-day benefits operations support across multiple processes
• Oversee recurring stand-ups and track ticket metrics and SLAs
• Respond to ad hoc emails and escalated tickets as needed
• Evaluate processes and create servicing policies
• Monitor partner SLAs and ownership over internal tickets/emails
• Lead cross-team collaboration with Sales, CS, Engineering, and Legal

🎯 Requirements

• 5 years experience in an operations role
• Detail-oriented with strong time management
• Strong analytical, written and verbal communication
• Experience in fast-paced, data-driven environments
• Cross-functional experience
• Experience in Partnership management

🎁 Benefits

• Competitive compensation with base wage in NYC
• Values-driven culture and total rewards philosophy
• Growth opportunities and learning & development support
• Inclusive and diverse workplace with accommodation support