Team Lead, Managed Support

📋 Description

• Guide the team in troubleshooting and resolving external user issues.
• Own operational performance, setting clear goals and driving delivery against individual and team
• Manage capacity, scheduling, workload allocation, and day-to-day priorities.
• Ensure team members have the skills, tools, and resources needed to succeed.
• Identify and implement process improvements that increase productivity, reduce manual effort, and
• Foster a culture of continuous improvement by refining team processes and procedures.

🎯 Requirements

• 5+ years experience leading operations teams as a team lead
• Excellent interpersonal and communications skills
• Exemplary planning and time management skills
• Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve
• Previous experience mentoring others and are able to constructively provide feedback to others
• Ability to motivate the team and keep them engaged in an otherwise structured process

🎁 Benefits

• Structured career development conversations
• Continuous feedback and formal performance reviews
• Opportunity to contribute to a scalable, reliable, and compliant customer experience