Team Lead - Technical Support

📋 Description

• Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the
• Collaborate across an international leadership team by scheduling and participating in monthly
• Coach and mentor members of the Support team to fully prepare Technical Support Engineers to
• Help define and clearly communicate objectives and key results for the Support team
• Institute accountability, track team progress and success, and present results to Senior Leadership

🎯 Requirements

• People leader with 2-6 years of experience directly managing technical support teams
• Innovative, comfortable with ambiguity, strong problem-solving capabilities and enjoy establishing
• Able to serve as an escalation point for varied technical support requests and issues
• Make quick informed decisions and prioritize requests for internal and external stakeholders
• Strong communication skills and ability to interact with others clearly and empathetically
• Payments or Fintech experience not required but must communicate enthusiasm for the space and have

🎁 Benefits

• Annual base salary range: $125,000-175,000
• Equity (RSUs)
• 401(k)
• Health, dental, and vision insurance
• And more