Team Manager – Palayan

📋 Description

• Drive results aligned with goals for telephony and performance metrics, utilization, productivity
• Manage attendance tracking, queue administration, and corrective delivery.
• Develop, train, and manage team members.
• Establish and maintain communication with clients and team members; understand needs, resolve
• Ensure motivational programs are in place and encourage frequent recognition.
• Produce solid strategies based on accurate data reports and analysis or keen observations.

🎯 Requirements

• Bachelor's degree or Associate Degree preferred but not required.
• Experience managing a team of 18 to 20 associates.
• Experience supporting online gaming programs (or similar) as a customer service line of business.
• Demonstrated leadership skills; able to lead in making improvements and resolving issues.
• Strong customer orientation when managing communications and issues.
• Knowledge of metrics, their measurements, thresholds, targets and process owners.