Tech Lead Zendesk

📋 Description

• Lead development teams from a technical perspective, promoting engineering best practices
• Define, design, and validate solution architectures using the Zendesk ecosystem, ensuring
• Design and implement integrations between Zendesk and enterprise systems using REST/SOAP APIs
• Guide the development of applications, automations, microservices, and custom platform extensions.
• Lead the implementation and evolution of omnichannel customer experience solutions using Zendesk
• Support the development and implementation of automation and artificial intelligence initiatives

🎯 Requirements

• Extensive experience designing, developing, and implementing solutions within the Zendesk platform.
• Advanced knowledge of Zendesk Support, Guide, Explore, and Sunshine Conversations.
• Hands-on experience with Zendesk Integration Services (ZIS).
• Strong expertise in system integrations using REST and SOAP APIs, webhooks, and service
• Solid backend development experience, particularly with microservices architectures and enterprise
• Experience developing applications, custom functionalities, and extensions for the Zendesk platform.

🎁 Benefits

• Full-time employment contract.
• Fully remote working arrangement.
• Opportunities to lead strategic Customer Experience and digital transformation projects.
• Exposure to advanced technologies, including Artificial Intelligence, Generative AI, and
• Access to AI-powered tools and innovative technology solutions.
• Opportunities to work with modern cloud architectures and enterprise integration technologies.