Technical Account Management

📋 Description

• Design and roll out Hevo-specific TAM playbooks covering onboarding, adoption, health scoring
• Segment the customer base (enterprise, mid-market, self-serve) and build the right engagement model
• Own net revenue retention, gross retention, and expansion metrics
• Improve renewal rates and reduce churn by driving deeper product adoption and making sure customers
• Work with Sales on cross-sell and upsell opportunities, always leading with retention
• Build customer advocacy through NPS programs, case studies, and community engagement

🎯 Requirements

• 10+ years of overall experience, and 5+ years leading Technical Customer Success or Tech Account
• Experience with technical or developer-facing products, ideally in data infrastructure, analytics
• Track record of owning and improving net revenue retention in a subscription / recurring-revenue
• Comfortable managing technical CSEs who spend their days working with data engineers and analysts
• Analytical and numbers-driven. You make decisions based on data and you build the systems to track
• Strong communication skills. Comfortable presenting to the board and working across functions to

🎁 Benefits

• We're in a large, growing market (data integration is projected to hit $17B+) and we're one of the
• Our customers actually like the product. Top-rated on G2, with strong word-of-mouth growth
• Sequoia Capital-backed with strong investor support
• CS is treated as a growth function here, not a cost center. You'll have real ownership
• Low-ego team with deep engineering and product roots