Technical Account Manager - 12-Month FTC

📋 Description

• Build and maintain a strong foundation of technical knowledge around Mindbody products, partners
• Manage a designated portfolio of customers as assigned.
• Use advanced product knowledge to educate customers on product features or additional services to
• Act as a single point of contact to coordinate resolution of basic and complex customer inquiries
• Identify gaps in a customer’s workflow, site setup and product usage, to develop solutions that
• Accurately track time spent on customer engagements, support interactions, account progress and

🎯 Requirements

• Bachelor’s Degree or equivalent experience.
• Three (3) years of experience in a client facing, high-level, customer support or service role.
• One (1) year of experience in a Mindbody technical role; two (2) years is preferred.
• Project management or coordination experience preferred.
• Demonstrated proficiency of Mindbody’s core software products is required.
• Demonstrated proficiency of Mindbody add-on products is preferred.

🎁 Benefits

• Flexibility of work schedule as required by designated customer base.
• Training and guidance from manager as needed.
• Equal Opportunity Employer; encourages people of all backgrounds, experiences, abilities and